Training & Capability Development
Authentic, Engaging, Trusted.
Practical Training. Real-World Experience.
Enhancing Staff Safety, Confidence and Capability During Challenging or High-Risk Situations.
Lead Consulting combines decades of frontline policing, security and emergency management experience, with high-value. practical training that prepares your people for real-world situations. From managing conflict and aggressive behaviour to responding to critical incidents and high-risk situations. Underpinned by a background rich in adult training design & facilitation to all manner of teams and organisations.
We build the skills and confidence needed to communicate and respond effectively, and above all, enhance safety, when critical incidents occur.
Examples of staff who benefit from our training include those in Customer Service, Call Centres, Library & Recreation Centres, Healthcare, Real Estate Sales & Property Management, Emergency Response, Security, Retail, Insurance, Construction, Local & Central Government. Just to name a few!
We also offer key-note and conference presentations aligned to your needs.
Positive Communication
Training
Master Skills to
Develop Communication Confidence.
Our Positive Communication training will:
Provide skills to help staff to engage professionally and confidently
Deliver strategies to stay calm and composed under pressure
Align communication challenges to organisational values
Teach proven communication foundations to help manage challenging behaviour
Reduce risk to wellbeing and reputation, during challenging interactions
Help staff to remain resilient after engaging with challenging people
This is a practical, one day course, designed for staff working in roles where there is minimal risk of personal harm, but potential for challenging conversations and customers. It's also very valuable for younger staff, who may not have experience in positive communication skills.
Contact us to discuss your communication training requirements.
De-Escalation
& Staff Safety Training
De-Escalate. Manage Risk. Perform Safely.
Our De-Escalation & Staff Safety training will:
Help your organisation comply with Health and Safety at Work Act requirements
Embed a 'One Team' approach to enhance safety & security culture, performance & reporting
Develop de-escalation capability through proven communication techniques
Deliver practical strategies to manage safety during interactions with challenging or hostile people
Maximise investment and performance of security systems and processes
This is a practical, one day course, and is a blend of de-escalation and safety training. It's designed for staff who interact with challenging people, where there is some potential for personal or reputational harm. Where risk factors are more prevalent, such as for compliance and enforcement staff, or those who work alone or in isolated or challenging situations, we recommend our more in-depth one-day Staff Safety course, alongside this course. We offer a 15% discount where these two one-day courses are facilitated consecutively, and tailor training to the needs of your team. At no extra cost!
Contact us about de-escalation & staff safety training for your people.
Staff Safety Training
Analyse, Assess & Manage Risk. Perform Safely.
Our Staff Safety Training will:
Help your organisation comply with Health and Safety at Work Act
Embed a 'One Team' approach to enhance safety & security culture, performance & reporting
Develop risk awareness when planning interactions
Enable staff to cumulatively manage risk during both on-site and off-site interactions
Deliver practical strategies to manage safety during interactions with hostile or high-risk people
Maximise investment and performance of security systems and processes
This is a practical, one day 'deeper dive' into safety strategies and planning for risk. Designed for staff who may face higher risk from time to time, such as those who work alone, in isolated or challenging situations, or in compliance and enforcement roles. For these staff, we recommend attending this course consecutively with our De-Escalation training session and offer a 15% discount where these two one-day courses are facilitated consecutively. We'll work with you to tailor training to the needs of your team-at no extra cost!
Contact us to discuss your safety training requirements.
Armed Robbery Training
Assess Risk, Respond Safely, Maintain Resilience
Our ARMD training will:
Help your organisation comply with Health and Safety at Work Act
Embed a 'One Team' approach to security culture
Minimise the chances of a robbery occuring, by applying risk management strategies
Help staff understand what is involved in robbery, from the mindset and methodology of a perpetrator to the traumatic impact
Help staff to respond safely in the event that they are the victim of a robbery
Assist staff to recover and maintain resilience if are the victim of a robbery
ARMD is a “nuts and bolts,” half-day course, designed and facilitated utilising over 20 years actual experience attending & investigating robberies. The chaotic scenes, traumatised victims and witnesses, the mindset & danger of perpetrators.
Contact Us to arrange an armed robbery course.
Critical Incident & Event Leadership Training
Lead with Confidence During Critical &
High - Pressure Events
Our Critical Incident & Event Leadership Training will help your existing and developing leaders to:
Develop & display a sense of calm during critical moments
Make informed decisions and create plans during challenging & rapidly evolving events
Instil a 'One Team' approach to develop trust & performance culture
Develop and deliver clear, concise briefings to teams
Facilitate high-value debriefs after events
Build and maintain leadership trust
Critical Incident & Event Leadership course is a practical, effective, “beyond theory” two-day course. It begins with self-management techniques before delving into proven methodologies for successful decision making, planning, briefing and debriefing.