Challenging people - whether internal or external stakeholders - can present a risk to your people’s emotional and physical well-being.  And if things don’t go well during an interaction, significant harm can be caused to your organisation’s reputation, integrity and culture. 

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We can help you minimise this risk through the development of your people.

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CoDE begins with reinforcement of ethical conduct, to ensure staff apply a “values centric” mindset to communication and interactions.  The course cultivates skills and techniques that ensure positive communication, to enable reputational and personal safety.

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CoDE is a hands-on, one-day course which utilises student-centred learning principles throughout, to embed practical skills.  It will help your organisation to:

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• Ensure ethical and professional response from staff faced with challenging people

• Align staff to values and Code of Conduct when communicating in challenging situations

• Reduce personal and reputational risk during communication with challenging people

• Enable staff to communicate positively with non-compliant and challenging customers

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CoDE is a one-day, student-centred course delivered by professional, authentic trainers with a wealth of conflict management experience.  Our training is designed to enable RELEVANCE, ENGAGEMENT and MEANING, ensuring maximum impact and value.

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We include a FREE pre-course consultation to ensure your teams' training is specific to their needs.

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Are your requirements different?  No problem!  We'd love to discuss how CoDE can work for your organisation!

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We genuinely want to help minimise risk to your organisation and people!  Our SaW and Conflict Management and De-Escalation (CoDE) are partner courses which we recommend attending concurrently, to enable a total human risk management programme for your staff.

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